Acceptable use and restricted countries

Where we serve clients

Individuals who live in, and businesses incorporated in: the United Kingdom, a member state of the European Economic Area, Switzerland, the United Arab Emirates, Canada, Singapore or Hong Kong. Some services may not be available in all of these countries.

Restricted countries and people

We don't provide services to, or process transactions involving:

• people or entities on the sanctions lists of the United Nations, the United Kingdom, the European Union, Switzerland or the United States, or owned or controlled by them;
• countries and regions under comprehensive sanctions, including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk and Luhansk regions of Ukraine;
• wallet addresses linked to sanctioned people, or identified with ransomware, darknet markets, theft or fraud.

This list changes as sanctions change. We may also restrict activity linked to other countries where our partners or the law require it. You must not use a VPN or other means to hide where you are.

Prohibited activities

• money laundering, terrorist financing, sanctions evasion, or any other criminal activity;
• fraud, scams, or using an account opened with false or someone else's information;
• receiving or sending the proceeds of crime, including on behalf of someone else (acting as a money mule);
• letting someone else use your account, or using it for people you haven't told us about;
• unlicensed gambling, unlicensed financial services, or unregistered money or crypto transmission for others;
• mixers, tumblers, or other services designed to hide where crypto came from or went;
• illegal goods and services, including drugs, weapons, and material that sexually exploits anyone;
• breaking intellectual property rights, or market manipulation;
• attacking, probing or disrupting our systems, or accessing them by automated means other than our published API.

Reporting

If you see something on Valtora that looks wrong, tell us through our contact form. The Terms of Service explain what we may do when we suspect a rule has been broken.