Anti-money laundering and sanctions policy

1. Our commitment

We don't accept clients or payments connected with money laundering, terrorist financing, sanctions breaches, fraud, bribery or other crime. We apply the checks below to every client, and our partners apply their own checks to the services they provide.

2. Knowing our clients

• Before you use any service we verify your identity and, for a business, its registration, its directors and the people who own or control it.
• We ask what you'll use Valtora for, where your money comes from, and the volumes you expect.
• We may ask for documents again later, when something changes, or when a document expires.
• Each client gets a risk rating, set by our compliance staff. Higher-risk clients get closer checks and more frequent reviews.
• Decisions to approve a client are checked by a second staff member.

3. Screening

We screen clients, the people behind them and, where we can, the people they pay, against sanctions lists and lists of politically exposed persons, at onboarding and afterwards. We don't serve countries or activities listed in our Acceptable use and restricted countries.

4. Monitoring

• Our systems check payments and crypto transfers automatically against a set of rules for signs of financial crime and fraud.
• Some payments, crypto sends and card payouts are reviewed by a person before they go.
• For crypto transfers we collect and pass on who sends and receives them, as the travel rule requires.
• We check incoming crypto and may hold it while we do.

5. What we may do

We may ask for information, delay or hold a payment or your account, refuse a payment, return funds to where they came from, or close your account. We report suspicious activity to the authorities where the law requires it. The law may stop us from telling you that we've done so, or why a payment is held.

6. Records

We keep verification and transaction records for at least five years after our relationship ends, or longer where the law requires, as the Privacy Policy explains.

7. Your part

• Give us accurate, complete information and tell us promptly when it changes.
• Use your account only for yourself or your business, never for someone else.
• Answer our requests for information. An account can be restricted until you do.

8. Questions

Contact us through our contact form.