Partner account terms

1. Who provides the account

Valtora Global Inc. acts as an introducer to Gemba Finance Limited, which provides the regulated payment services and is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number: 804853).

The account is provided by Gemba Finance Limited (company number 11040011, England and Wales). It is in your name at Gemba, and Gemba holds the money in it. Gemba's own terms for the account apply between you and Gemba, and we give you them before the account opens.

As introducer, Valtora Global Inc. isn't a party to your account agreement with Gemba. We provide the Valtora platform you use the account through, and our Terms of Service apply to that.

2. Opening the account

• The account is opened on request, only for clients we've already approved.
• With your agreement, our staff prepare and submit your application to Gemba using the information and documents from your Valtora application. You confirm the information is accurate and complete.
• You then complete identity verification with Sumsub through a link we send in Secure messages. A genuine link opens a Sumsub or Gemba address.
• Gemba decides whether to open the account, after its own checks. It can ask for more information and can refuse.
• Once Gemba opens the account, a second member of our staff confirms the link before the account appears in your Valtora app.

3. Using the account in Valtora

• Anyone on your Valtora account can see balances, activity and statements.
• Only approvers, admins and owners can prepare and release payments.
• Each payment is confirmed with a passkey in Valtora and then with a code Gemba sends. It goes only once both are given.
• A hold we place on your account applies to these payments too.
• We show Gemba's current information. If Gemba's systems are unavailable, the account may not show or work in Valtora until they're back.

4. Fees

Fees for the account and its payments are on our Pricing page and show before you release each payment. Prices marked * apply to companies registered in the United Kingdom or the European Economic Area; other companies pay the price shown next to them. Gemba may also charge its own fees for services outside the platform, under its terms.

5. Protection of your money

As an FCA-authorised payment institution, Gemba must safeguard its clients' money, keeping it separate from its own. Money in a payment institution account isn't covered by the UK Financial Services Compensation Scheme. Valtora doesn't hold the money in this account.

6. Data shared

To open and run the account we share with Gemba and Sumsub the information and documents from your application, the people behind your business, and your payment instructions. Gemba and Sumsub use them under their own privacy notices as well as ours. The Privacy Policy has more.

7. Ending the link

You can ask us to remove the account from Valtora at any time, and we may remove it if our agreement with you or with Gemba ends, or the law requires it. The account then leaves your Valtora app at once but stays open at Gemba until it's closed under Gemba's terms. Closing the account itself is a matter between you and Gemba, and we'll help.

8. Complaints

Tell us through our contact form (complaints). We'll handle what concerns Valtora under our Complaints page and pass on what concerns the account to Gemba, whose complaints procedure, and any right to go to the UK Financial Ombudsman Service, are in its terms.