Marketing and communications preferences

1. Service messages

We send messages you need to use your account: sign-in codes, payment alerts, requests for documents, and changes to our terms or fees. You can't opt out of these while your account is open, but you choose whether alerts reach you by text message or app notification.

2. Marketing

• We don't send marketing emails.
• We send news about Valtora by text message or notification only if you've agreed to it, and you can stop at any time.
• If you sent us an enquiry, we reply using the contact method you chose, about that enquiry.
• We don't sell your personal data or share it with others for their marketing.

3. Cookies and analytics

Our Cookie Policy explains the cookies we use and lets you choose. Our page analytics set no cookies and aren't used to identify you.

4. Agents and referrals

If an agent introduced you, they may contact you about Valtora. Agents must follow the marketing rules in our Agent programme terms and the law where they work. Tell us if an agent contacts you in a way you didn't agree to.

5. Changing your preferences

Change alerts in the app's Settings, or ask us through our contact form (privacy) to stop any message that isn't a service message. The Privacy Policy explains your other rights.